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Can I pay a Pet Sitter in cash?

No. Mad Paws has a zero tolerance policy on cash payments as they are open to unsafe circumstances and possible fraud since you will not be covered by Mad Paws.


In such circumstances just say “No” and advise them of the risks of not doing payments through the system.

Why?:

  • Mad Paws Accident Cover to cover your pet for all bookings made and completed through the platform. 

  • Verified Sitters, all sitters meet strict quality criteria - cashless transactions are easy and safe for both parties with no need to chase up payments.

  • 7 days Customer Support for anything from general questions to handling emergency situations, our team is ready to help you through it.

  • Booking Guarantee - Mad Paws will ensure we find a replacement sitter if your sitter cancels the booking.

  • Safe Online Environment, bookings on the platform mean your booking is official and verified sitters will treat with care. It also eliminates the awkwardness of asking and chasing money.

  • Making bookings outside of the website and taking payments directly will result in your profile being suspended and possibly permanently being taken off.


In short, help us in building a safe environment for pet owners and sitters and  just say “no” if offered direct cash payments. 

We hope you understand and if you have any questions regarding this, feel free to ask! 

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